We regret to inform our customers that there has been a further delay with our 1517 sea container, which has already been held in Germany for over a month..

We were previously informed that the container had completed customs control and was ready to be sent to us. Unfortunately, we have now been notified that the shipment must undergo a physical inspection, during which all packages will be removed and individually checked against their invoices.

This is a more extensive process than we were previously advised and will unfortunately take additional time. As of today, we have been informed that the container is expected to be on its way to us around 29 September.

We understand the inconvenience this continued delay causes. We will continue to monitor the shipment closely and provide further updates as soon as we receive them.

Due to the situation in Iran and the significantly increased price on oil we will have to increase the price per kg on all AIR shipments as of today.
There will be a temporary increase of NOK 7,40 per kg / 4,5 dm3.
Update 5/8/2026: reduction in rate from 7,40 til 5,40 per kg / 4,5 dm3.
This increase will last until further notice.

SEA 1517 has been further delayed, and we now expect it to arrive at Oslo Harbour on 26 or 27 July. We apologise for the delay and any inconvenience caused.

UPDATE 27/7/2026: this shipment has been picked out for a routine control by German customs in the cross docking port of Hamburg. We have not received any information on how long this control will take and will update this message as soon as we have more information.

UPDATE 30/7/2026: the shipment has been cleared by German customs and is booked on the feeder boat to Norway going out from Hamburg on the 5. august.

Estimated date of arrival in Oslo for Sea Batch 1518 as at today is the 29th of July. Kindly note that this is an estimate date and subject to change.

Dear Customers,

We’d like to inform you that due to unforeseen logistics issues at the airport cargo facility in the United States, our scheduled air cargo shipment has been delayed.

As a result, the shipment that would normally arrive today is now expected to arrive on Thursday.

We sincerely apologize for the inconvenience and appreciate your patience and understanding. This delay is beyond our control, but we are closely monitoring the situation and will process and distribute the shipment as quickly as possible once it arrives.

Thank you for your continued support and understanding.

We are currently experiencing technical issues with our customer service phone system – Phonero. As a result, you may be unable to reach us by phone at this time.

If you need assistance, please contact us via our helpdesk email. The Phonero Company team is monitoring the issue and working on it as quickly as possible, we are told.

We apologize for the inconvenience and appreciate your patience while they work to resolve the issue.

The expected date of arrival of 1516 has been changed to 24.06

We are expecting sea batch 1517 on the 8th of July in Oslo all things being equal.

We are expecting Sea batch 1515 on the 13th of May and 1516 on the 11th of June in Oslo, all things being equal.

Due to the holidays during this week when we receive 1515, we will start to send out the packages on 18.05

All things being equal, we have tentative arrival dates for our sea shipment as shown below:-

Sea Batch 1514 – 4th of May

Sea Batch 1515 – 13th of May